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2024 Kia Sorento Problems, Recalls & Complaints

NHTSA recall campaigns and owner complaints for the 2024 Kia Sorento, and what to keep if your vehicle keeps going back to the shop.

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Written by Amir Guerami, Attorney· Last reviewed

Recall campaigns

2

NHTSA owner complaints as of November 6, 2026, from NHTSA's complaint data files.

52

Data last refreshed (Eastern time)

November 6, 2026

NHTSA lists 2 recall campaigns for the 2024 Sorento and 52 owner complaints; the most-reported component in owner complaints is electrical system, with 12 reports.

Counts come from NHTSA records for this model year and refresh daily. Complaints are unverified owner reports; one complaint can name more than one component.

Top Reported Problems

Owner complaints grouped by NHTSA component (top 8). Linked components open a page comparing models for that problem.

  1. ELECTRICAL SYSTEM12
  2. ENGINE9
  3. POWER TRAIN8
  4. UNKNOWN OR OTHER7
  5. SERVICE BRAKES7
  6. STRUCTURE:BODY7
  7. FUEL/PROPULSION SYSTEM4
  8. VISIBILITY/WIPER3

2024 Sorento Recall Records

Campaigns can apply only to specific configurations and production dates. Confirm whether your VIN is affected with NHTSA or the manufacturer.

EXTERIOR LIGHTING:HEADLIGHTS | EXTERIOR LIGHTING:TAIL LIGHTS | ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE · 25V006000

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

ELECTRICAL SYSTEM:WIRING · 24V287000

Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Check Your VIN at NHTSA

2024 Sorento Service Bulletins

A service bulletin is a manufacturer's repair instruction to dealers. It is not a recall and does not by itself establish a defect or a claim.

Manufacturer communications filed with NHTSA for this model year, newest first. A bulletin may apply only to certain configurations. Source data refreshes daily.

NumberDateComponentSummaryNHTSA record
TSB_ELE443Oct 29, 2026ELECTRICAL SYSTEMTECHNICAL SERVICE BULLETIN: SERVICE ACTION: ULTRA-WIDE BAND SENSOR SOFTWARE UPDATE (SA664) - This bulletin provides information to improve the Digital Key 2 system logic on cert…11038791
TSB_CLI049_R2Aug 28, 2026VISIBILITY/WIPER, ELECTRICAL SYSTEMTECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulleti…11036628
TSB_BOD336Jun 4, 2026STRUCTURE:BODYTECHNICAL SERVICE BULLETIN: KEY AND CYLINDER SET REPLACEMENT - This bulletin provides information to replace the driver’s door lock and trunk lid key cylinders on some 2019-20…11033934
WTY043_TSBJun 3, 2026STRUCTURE:BODYTECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR RH DOOR CURTAIN INSPECTION / REPLACEMENT (WTY043) - This bulletin provides information associated with the ‘Warra…11034002
TSB_ELE422May 28, 2026ELECTRICAL SYSTEMTECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment sy…11033217
WTY043_REIMBMay 23, 2026STRUCTURE:BODYWARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY043) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the for…11032905
WTY043_OWNRMay 23, 2026STRUCTURE:BODYWARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY043) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to a…11032904
WTY043_QAMay 20, 2026STRUCTURE:BODYWARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY043) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty…11032903
WTY043_DPSMMay 20, 2026STRUCTURE:BODYWARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY043) - This document is the announcement to the dealer Parts and Service managers advising that Kia is ext…11032902
WTY043_DPMay 20, 2026STRUCTURE:BODYWARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY043) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited W…11032901
TSB_CHA126_R2May 6, 2026SERVICE BRAKESTECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin a…11032900
TSB_ELE417Apr 14, 2026ELECTRICAL SYSTEMTECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparin…11031906
TSB_ENG264Apr 1, 2026ENGINETECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: ECU LOGIC IMPROVEMENT FOR DTC P2B59F0 (CA2516) - This bulletin provides information to upgrade the Engine Control Unit (ECU) softwar…11030379
WTY042_OWNRMar 26, 2026ELECTRICAL SYSTEMWARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to a…11030386
TSB_ELE394Mar 26, 2026ELECTRICAL SYSTEMTECHNICAL SERVICE BULLETIN: AVN5.0W DTC P17A000 DAIGNOSTIC PROCEDURE - This bulletin provides information regarding a potential illuminated Malfunction Indicator Lamp (MIL) acco…11030345
WTY042_TSBMar 24, 2026ELECTRICAL SYSTEMWARRANTY EXTENSION CAMPAIGN: TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the ‘Warranty E…11030389
WTY042_REIMBMar 24, 2026ELECTRICAL SYSTEMWARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the for…11030388
WTY042_QAMar 24, 2026ELECTRICAL SYSTEMWARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty…11030387
WTY042_DPSMMar 24, 2026ELECTRICAL SYSTEMWARRANTY EXTENSION CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is ex…11030385
WTY042_DPMar 24, 2026ELECTRICAL SYSTEMWARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY042) - This document is the announcement to the dealer principals advising that Kia is is extending the New Vehicle Limite…11030383
All 2024 Sorento records at NHTSA

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Build Your Sorento Repair File

  • Dated repair orders with mileage and diagnosis
  • Whether the same symptom returned after the repair
  • Days unavailable, rental bills and dealer correspondence
  • Purchase or lease contract and warranty documents

Does My Kia Sorento Qualify?

A model's recall history cannot answer that question. Your repair attempts, when the problem was first reported and the vehicle-coverage rules in Maryland or D.C. matter. A lawyer can review those facts rather than relying on a model-wide rating.

If Lemon Law does not cover your circumstances, federal warranty or other consumer claims may be worth discussing. No remedy is guaranteed.

Maryland Lemon Law guide D.C. Lemon Law guide Do I Qualify?

Other Sorento Model Years

2026 Sorento2025 Sorento2023 Sorento2022 Sorento
All Kia Sorento model years

Still Going Back to the Shop?

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